Welcome to Our Practice!
We respect you and your time and we would like to make your visit to our office as pleasant and efficient as possible.We hope that you find the following information helpful.
We require 24 hour notice if you are unable to make your scheduled appointment and we reserve the right to charge you if you fail to contact our office in a timely manner. We have a $50.00 no show fee for office visits and $100.00 for procedures. Please be advised that these charges are not covered by insurance companies.
For initial appointments if you receive and complete the welcome packet we ask that you plan to arrive at least 15 minutes prior to your scheduled appointment. If you are unable to receive and or complete the welcome packet we ask that you arrive at least 30 minutes prior to the scheduled appointment time as the necessary paperwork and check in process are comprehensive.
If you fail to show to your initial appointment without notifying our office you will not be rescheduled.
For follow up appointments we ask that you plan to arrive at least 15 minutes prior to the scheduled appointment. This will help us with the extensive check in process, and should the provider be running ahead of schedule, you may be able to be seen earlier.
Established patients please note that after two (2) no show, cancel or reschedules, the practice has the right to release you from our care and refuse any further medication refills.
While we do understand that there are sometimes extenuating circumstances, if you are late to your appointment we reserve the right to reschedule you as this delay affects not only the providers but also others that may come after you.
If you are unable to reach us during regular business hours you may leave a message with our exchange 24/7.
Please note that we collect co-payments at the time of your visit. If you are uninsured, you are considered self-pay and will be required to pay half of the visits balance at the time of the appointment and will be asked to set-up a payment plan for the remaining balance. If you find that you are unable to make payment, we will be happy to assist in rescheduling you for a new date and time.
If your insurance requires a referral from your Primary Care Physician please check with your doctor to make sure the referral has been made. If the referral is not received within 48 hours of your appointment you may be rescheduled to a new date and time.
Insurance cards are checked at every visit, so please come prepared
If you are being seen for a Workers Compensation injury please make sure to bring all necessary information including your injury date, insurance carrier name address and phone number, WCB number and/or carrier case number if it has been assigned.
If you are being seen for a No Fault Injury please make sure to bring all necessary information including your accident date, policy number, name of insurance company, address and adjusters name and phone number.
When a refill on your medication is needed please contact our office by leaving a message on the appropriate secretaries prescription line, clearly state your name, date of birth, name of the medication and directions, please also leave the pharmacy name and phone number. Please allow 24 to 48 hours’ notice when requesting medication refills of any kind.
Forms and Letters:
When asking for forms to be filled out and letters to be written please allow five (5) to seven (7) business days as some are more extensive than others.
Schenectady Neurological Consultants, P.C. &
The Headache Center of Northeastern New York